Info@bashirmushinge.com | New York, NY 10038 | Charlotte NC 28277
With a wealth of experience in property management and luxury hospitality, Bashir Mushinge stands as a leader in operational excellence and financial stewardship across high-profile assets. His career spans leadership roles in globally renowned luxury hotels, including Four Seasons, as well as top-tier Class A commercial properties, where his focus on guest experience, financial management, and team development has been key to driving consistent results.
Professional Experience
Bashir Mushinge’s career is defined by his exceptional leadership in both luxury hospitality and high-end property management. His journey began in the world of hospitality, where he quickly established a reputation for delivering impeccable service while demonstrating astute business acumen.
As Assistant Director of Rooms at Four Seasons Hotels and Resorts, Bashir was responsible for overseeing the daily operations of guest services, housekeeping, and front office management. Under his leadership, these teams consistently upheld the highest standards of service, contributing to the hotel’s prestigious Five-Star rating. Bashir played a pivotal role in driving operational excellence by spearheading service initiatives that improved the guest experience and cultivated long-term relationships with high-profile clients. His proactive approach ensured that even the most complex guest interactions were resolved swiftly, reinforcing the hotel’s commitment to personalized luxury.
Beyond guest services, Bashir’s responsibilities extended to financial management. He applied a strategic approach to labour and operational cost management, optimizing expenses without compromising the quality of service. This focus on efficiency helped the hotel increase profitability, enhance occupancy rates, and maintain its position as a leader in the competitive luxury hospitality market. Through his leadership, the hotel achieved a seamless balance between delivering luxury experiences and meeting financial goals, solidifying Bashir’s reputation as a key player in the industry.
Tishman Speyer | Real Estate Company
Property & Hospitality Management Office
October 2022 – Current
407 N Maple Dr Beverly Hills, CA 90210
2807 Jackson Ave, Long Island City, NY 11101
345 N Maple Dr Beverly Hills, CA 90210
9242 Beverly Blvd Beverly Hills, CA 90210
About Tishman Speyer
Tishman Speyer is renowned for its global leadership in real estate investment and development, creating high-quality urban spaces that merge sustainability, innovation, and superior tenant experiences. With a diverse portfolio of premier office buildings, residential properties, and mixed-use developments, Tishman Speyer’s commitment to excellence is reflected in every property, from architecturally significant landmarks to modern, environmentally conscious developments.
Role Overview
As Property & Hospitality Management Office of Tishman Speyer's flagship properties in Beverly Hills and Long Island City, I oversaw day-to-day operations, ensuring the seamless integration of operational management, tenant relations, and financial performance. My leadership was instrumental in fostering a cohesive team environment and delivering unparalleled tenant satisfaction across high-profile properties.
Key Responsibilities
Operational Management
Led the daily operations of properties like 407 Maple and The JACX, managing maintenance, security, vendor relationships, and service contracts. Ensured compliance with local regulations, including safety protocols and building codes, while maintaining operational efficiency and tenant satisfaction.
At 407 Maple, I managed a 174,847 sq ft LEED Gold-certified office building, complete with modern renovations and high-end amenities such as on-site dining and a dramatic atrium sky bridge, all while maintaining a balance of form and function.
The JACX, a 1.2 million sq ft office building in Long Island City, embodied the future of workspace design, blending industrial charm with a modern outdoor-indoor concept, which I helped manage to create a thriving creative workspace.
Tenant Relations
Built and maintained positive relationships with tenants across the portfolio, including high-profile tenants in 345 Maple and 9242 Beverly, ensuring their unique needs were met with the highest levels of service. Addressed tenant concerns with speed and professionalism, leading to enhanced retention rates and tenant satisfaction.
345 Maple, with its 292,582 sq ft of office space in a culturally rich area of Beverly Hills, was an ideal location for innovators. I ensured that the full-service amenities, such as EV charging stations, an electric scooter program, and access to the ZO. Lounge, were continuously updated to meet tenant expectations.
At 9242 Beverly, a 134,800 sq ft LEED Platinum office building, I managed the unique indoor/outdoor design and updated amenities such as private balconies, exclusive views, and access to Studio by Tishman Speyer, delivering a premium office experience.
Financial Management
Developed and managed multi-million-dollar budgets, including operational expenses, capital improvements, and tenant improvement projects. Conducted regular financial reviews, ensuring that operating costs were well-managed and revenue opportunities were maximized. Worked closely with senior leadership to analyse financial performance and identify areas for increased profitability.
In my role, I oversaw significant capital improvement projects, including a major renovation at 407 Maple, which included upgrading the courtyard and building to create a more flexible, multi-customer environment, all while staying within budget and timelines.
Strategic Planning
Implemented operational strategies that aligned with Tishman Speyer's mission of sustainability, innovation, and excellence. Developed long-term plans for each property, focusing on enhancing the tenant experience, increasing asset value, and improving operational efficiency through continuous innovation.
At The JACX, I worked on enhancing the building’s 1-acre landscaped terrace and JACX&CO food hall, ensuring that these amenities were optimally managed to create a cohesive and inviting environment for tenants and visitors.
Leadership and Team Management
Led a team of property management professionals, ensuring that staff were motivated and trained to deliver high standards of service. Fostered a collaborative, performance-driven work environment where each team member was empowered to contribute to the overall success of the properties.
Managed staff at 345 Maple, where the on-site fitness center and yoga studio required a high level of operational oversight, ensuring that tenants had access to these amenities without interruptions or delays.
Event Management & Hospitality Excellence
Oversaw the coordination of tenant and corporate events, collaborating with external vendors and tenants to ensure successful execution. Ensured that all events within the property reflected Tishman Speyer’s commitment to hospitality and service excellence, delivering experiences that went beyond tenant expectations.
Worked on event coordination at 9242 Beverly, where the building’s reimagined lobby and expansive interior courtyards were used to host client and tenant events, leveraging the unique architectural features of the property.
Property Highlights
407 Maple: A 174,847 sq ft LEED Gold-certified office building in the heart of Beverly Hills, known for its modern amenities, flexible workspaces, and iconic Hollywood Hills views. Managed a significant renovation to update the building and courtyard, completed by NBBJ in 2017.
345 Maple: A 292,582 sq ft LEED Gold-certified office space, featuring serene courtyards, flexible floor plates, and exclusive access to ZO. Lounge and EV charging stations. Led the operations for this innovators’ hub, ensuring that all amenities were maintained to the highest standard.
9242 Beverly: A 134,800 sq ft LEED Platinum-certified building offering flexible office spaces with stunning Beverly Hills views. Spearheaded the management of the recent 2021 renovation, overseeing the reimagined lobby entrance and enhanced courtyard design.
The JACX: A 1.2 million sq ft office building in Long Island City, Queens, known for its cutting-edge indoor-outdoor concept. Managed the operational efficiency of the property’s landscaped terrace, boutique fitness center, and the vibrant JACX&CO food hall.
Skills and Expertise Demonstrated
Operational Leadership
Effectively managed large-scale operations for multiple premier properties, ensuring that all aspects of property management, tenant relations, and vendor management were executed seamlessly.
Financial Oversight
Demonstrated expertise in managing budgets, overseeing capital improvements, and analyzing financial performance to enhance profitability.
Tenant and Guest Relations
Excelled in building strong tenant relationships, ensuring that bespoke services and amenities were continually adapted to meet tenant needs.
Sustainability Initiatives
Worked on advancing the sustainability efforts of each property, contributing to the LEED certification achievements and ensuring all properties adhered to Tishman Speyer’s sustainability goals.
Summary
As the Property & Hospitality Management Office for Tishman Speyer’s premier properties, including 407 Maple, 345 Maple, 9242 Beverly, and The JACX, I have consistently delivered exceptional results across operations, financial management, and tenant relations. My role required an acute understanding of property management, financial oversight, and team leadership, all while upholding Tishman Speyer’s commitment to excellence, innovation, and sustainability. Through proactive management and a focus on creating dynamic, community-driven workspaces, I have contributed to the success and long-term growth of these iconic properties.
Four Seasons Hotels and Resorts
Assistant Director of Rooms
February 2017 – October 2022
757 Market Street, San Francisco, CA 94103
9500 Wilshire Boulevard, Beverly Hills, California 90212
About Four Seasons
Four Seasons is a global leader in luxury hospitality, driven by a mission to provide exceptional guest experiences through a people-first approach. The company's ethos centres on meaningful connections, fostering an environment where employees feel valued and guests receive the highest level of care. With a dedication to continuous personal and professional growth, Four Seasons stands out for its commitment to both service excellence and an outstanding employee experience.
Beverly Wilshire, A Four Seasons Hotel
Nestled in the heart of Beverly Hills on the iconic Wilshire Boulevard, this legendary hotel, with its Italian Renaissance and French neo-classic designs, has been a symbol of luxury since 1928. Managed by Four Seasons since 1992, the Beverly Wilshire is home to 395 guest rooms, including 137 suites spread across two distinct wings—Wilshire and Beverly. Over the years, it has become the preferred destination for Hollywood’s elite, royalty, and discerning travellers seeking an unmatched experience. Known for its proximity to the luxury boutiques of Rodeo Drive, the hotel offers an exquisite array of dining, spa treatments, and recreational amenities that embody the pinnacle of elegance and sophistication.
Four Seasons Hotel San Francisco
Located in the heart of the Yerba Buena Arts District, the Four Seasons Hotel San Francisco is another gem in the Four Seasons portfolio. With 277 guest rooms, including 46 suites, this luxurious property occupies the first 12 floors of a 42-floor skyscraper. Designed to blend the natural beauty of the Bay Area with the clean lines of San Francisco’s tech scene, the hotel offers a modern, organic aesthetic. Floor-to-ceiling windows present stunning views of the city, and guests enjoy exclusive access to the 127,000-square-foot Equinox Sports Club, complete with fitness facilities, an 82-foot swimming pool, and more. The dining experience at MKT Restaurant – Bar showcases locally sourced ingredients, while spa-goers indulge in the serene ambiance of the hotel’s partnership with Equinox, complete with eucalyptus steam rooms and signature treatments.
Role Overview
As Assistant Director of Rooms across these two prestigious Four Seasons properties, the role was pivotal in maintaining the brand’s reputation for service excellence. With responsibilities that spanned both the Beverly Wilshire and Four Seasons Hotel San Francisco, this position required the management of essential guest-facing departments, including the Front Desk, Concierge, Housekeeping, Guest Relations, and Guest Services. Each interaction was an opportunity to deliver the refined, personalized service that has become synonymous with the Four Seasons brand.
Key Responsibilities
Direct Supervision of Department Heads
Oversaw the daily operations of key departments, including Front Desk, Housekeeping, and Guest Services, ensuring every detail was meticulously aligned with the Four Seasons’ luxury standards. Ensured seamless communication and timely resolution of guest and employee needs across both properties.
Financial Stewardship
Actively participated in financial planning and budget oversight for the rooms division at both properties. Managed OPEX and CAPEX budgets to align operational costs with revenue targets. Worked closely with Sales and Reservations teams to maximize occupancy rates and room revenue, creating business forecasts and preparing annual budgets for each hotel.
Guest Experience Excellence
Focused on maintaining an exceptional guest experience, ensuring that the luxury service standards of Four Seasons were upheld. Developed personal relationships with returning guests, ensuring their preferences were anticipated and met. Complaints or requests, whether at the Beverly Wilshire or San Francisco, were handled swiftly, ensuring each interaction was memorable and tailored to the guest’s needs.
Employee Development
Led recruitment, training, and performance management across both locations. Conducted performance evaluations and ensured that team members were aligned with the company’s mission of delivering Forbes-standard service. Supported employee growth by fostering a culture of continuous development, promoting from within whenever possible.
Unique Contributions at Beverly Wilshire
At the Beverly Wilshire, the role included close collaboration with celebrity guests and VIPs, ensuring that every interaction was bespoke. The 10-story Wilshire Wing and 14-story Beverly Wing, both designed with historic and neo-classical elements, presented unique challenges in preserving the integrity of the hotel’s luxurious ambiance. Key responsibilities included monitoring the Mediterranean-style pool and two-story fitness center, as well as ensuring CUT by Wolfgang Puck—a Michelin-starred dining venue—offered a dining experience as exceptional as the accommodations.
Event Management
The Beverly Wilshire is renowned for its large-scale events, including high-profile celebrity weddings, charity galas, and exclusive business conferences. Oversaw the preparation and execution of events in the hotel’s 14,300-square-foot ballroom, ensuring every detail met the highest standards.
Unique Contributions at Four Seasons Hotel San Francisco
At the Four Seasons Hotel San Francisco, the position emphasized maintaining the sleek, modern aesthetic of the property while ensuring every guest interaction was infused with the same warmth and personal touch synonymous with the brand. Collaborated with Equinox Sports Club to integrate wellness as a key component of the guest experience. The 127,000-square-foot fitness center required close coordination to deliver on Four Seasons' promise of luxury in every aspect.
Dining & Spa Experience
The role involved closely working with the team at MKT Restaurant – Bar, featuring locally sourced ingredients and curated menus. Worked with the Equinox Spa team to ensure the luxurious offerings were always of the highest standard, from the Eucalyptus steam rooms to the signature hot stone treatments.
Skills Demonstrated
Luxury Hospitality Management
Successfully balanced the needs of discerning guests with operational efficiency, ensuring both the Beverly Wilshire and Four Seasons San Francisco maintained their Five-Star status.
Financial Acumen
Controlled costs, prepared forecasts, and maximized room revenue, leading to increased profitability without compromising service standards.
Guest Relationship Building
Cultivated long-lasting relationships with high-profile guests, offering tailored experiences that ensured repeat visits.
Leadership & Team Development
Managed large, diverse teams across two high-profile properties, ensuring all team members were trained and motivated to deliver unparalleled service.
Summary
The role of Assistant Director of Rooms at Beverly Wilshire and Four Seasons San Francisco demanded a blend of strategic leadership, financial acumen, and an unwavering commitment to luxury service. By seamlessly managing operations across these two iconic properties, this position upheld the legacy of excellence for which Four Seasons is known worldwide. From hosting celebrity guests at Beverly Wilshire to orchestrating bespoke dining and wellness experiences in San Francisco, every facet of the role was designed to elevate the guest experience, maintaining Four Seasons' reputation as a global leader in luxury hospitality.
Hilton Hotels & Resorts
Property Operations Director
Apr 2014 - Feb 2017
222 E 3rd St, Charlotte, NC 28202
About Hilton Hotels & Resorts
As one of the most recognized names in global hospitality, Hilton Hotels & Resorts is renowned for delivering exceptional guest experiences, luxurious accommodations, and a commitment to operational excellence. With a presence in major cities and resorts across the world, Hilton’s legacy is built on providing unparalleled service, innovative amenities, and a forward-thinking approach to hospitality.
Role Overview
As the Property Operations Director for a flagship Hilton hotel, my leadership role encompassed overseeing the daily operations of the 523-room, four-star property in Charlotte, NC. Tasked with maintaining the highest standards of service delivery, financial stewardship, and operational efficiency, I was responsible for ensuring that every aspect of the hotel’s functionality aligned with Hilton’s global brand standards. Working closely with department heads, I implemented strategies that enhanced guest satisfaction, improved operational performance, and drove profitability.
Key Responsibilities
Operational Management: Directed the day-to-day operations of the hotel, including guest services, housekeeping, food and beverage, security, and maintenance. Ensured that all departments operated efficiently while meeting or exceeding Hilton’s service standards. Worked closely with team leaders to address any operational challenges and maintain a seamless guest experience.
Implemented operational policies to streamline daily activities, from front office coordination to back-of-house logistics, ensuring that all guest interactions reflected Hilton’s commitment to luxury and hospitality.
Guest Satisfaction & Service Excellence
Focused on enhancing guest satisfaction by creating a culture of service excellence. Regularly reviewed guest feedback, both through direct interactions and performance metrics such as SALT (Satisfaction and Loyalty Tracking) scores. Developed strategies to resolve guest complaints swiftly and proactively, ensuring that the hotel maintained high ratings in guest satisfaction surveys.
Achieved consistently high guest retention by introducing personalized service initiatives, including tailored experiences for VIP and repeat guests.
Financial Stewardship
Developed and managed the hotel’s annual operating budget, including labour costs, maintenance expenses, and capital improvements. Worked closely with Hilton’s corporate finance team to ensure accurate forecasting and financial reporting, maximizing profitability without compromising guest services.
Oversaw a multi-million-dollar renovation project, ensuring that the hotel’s amenities and public spaces met evolving guest expectations while remaining within budget constraints.
Implemented cost-saving measures that led to significant reductions in operating expenses, including energy-efficient upgrades that reduced utility costs by 10%.
Team Leadership & Employee Development
Managed a team of department heads and over 250 staff members, ensuring that all employees were well-trained, motivated, and aligned with Hilton’s values. Conducted regular performance evaluations, facilitated professional development opportunities, and encouraged a culture of growth and collaboration.
Led the hotel’s Hilton University program, which provided employees with access to continued education and training in hospitality management, resulting in improved team performance and higher employee retention rates.
Vendor & Contract Management:
Managed relationships with external vendors and contractors, ensuring that service agreements were adhered to and that the hotel received value-driven services. Oversaw maintenance contracts, food and beverage supply chains, and third-party service providers, ensuring that all aspects of the hotel’s operation met Hilton’s high standards.
Unique Contributions
Sustainability Initiatives: Introduced several green initiatives aimed at reducing the hotel’s environmental footprint. This included upgrading HVAC systems, implementing energy-saving lighting, and reducing water consumption. These efforts led to the hotel receiving Hilton’s Environmental Excellence Award in 2016.
Worked on a project to replace single-use plastic items with eco-friendly alternatives, contributing to Hilton’s global sustainability goals.
Guest Experience Enhancements
Focused on elevating the guest experience by leveraging feedback and incorporating innovative solutions. Introduced personalised check-in experiences for Hilton Honors members, offering seamless and tailored service that enhanced the hotel’s reputation for guest loyalty.
Led the implementation of Hilton’s Digital Key system, allowing guests to bypass the front desk and access their rooms via their smartphones, streamlining the check-in process and enhancing guest convenience.
Event Management & Conference Services
Oversaw the coordination of corporate events, weddings, and large-scale conferences at the hotel, ensuring that each event was flawlessly executed. Worked with the Food and Beverage team to offer customized menus, and collaborated with the events team to manage logistics for conferences of up to 500 attendees.
Banquet revenue increased by 8% under my leadership, driven by enhanced marketing efforts and a focus on creating unique event experiences for clients.
Property Highlights
The Hilton Hotel in Charlotte, NC, is a 523-room property located in the heart of the city, offering guests easy access to the Charlotte Convention Center, Bank of America Stadium, and the city’s vibrant cultural and dining scenes. The hotel is known for its extensive meeting and event spaces, modern guest rooms, and upscale amenities, including a 24-hour fitness center and full-service restaurant.
Skills and Expertise Demonstrated
Hospitality Operations Leadership
Demonstrated the ability to manage the complex daily operations of a large-scale hotel, ensuring that each department functioned efficiently while maintaining high standards of service delivery.
Financial Acumen
Proven expertise in managing operating budgets, controlling expenses, and implementing strategies to drive profitability. Achieved significant cost savings through operational improvements and sustainable initiatives.
Guest Satisfaction
Excelled in enhancing the guest experience, achieving high satisfaction scores through proactive guest engagement and service recovery techniques.
Team Leadership & Development
Led a diverse team of professionals, fostering a collaborative environment that emphasized training, development, and continuous improvement.
Vendor & Contract Management
Skillfully managed relationships with external vendors, ensuring value-driven services and adherence to Hilton’s high operational standards.
Summary
As Property Operations Director for Hilton Hotels & Resorts in Charlotte, NC, I delivered exceptional leadership across all operational aspects, driving financial performance, guest satisfaction, and operational efficiency. By leveraging my extensive experience in hospitality management, I played a critical role in ensuring that the property consistently exceeded guest expectations while maintaining Hilton’s global reputation for service excellence. My commitment to sustainability, employee development, and continuous improvement resulted in significant enhancements to both the guest and employee experience, solidifying the hotel’s position as a premier destination in Charlotte.
Education
Haas School of Business, University of California, Berkeley
2220 Piedmont Ave, Berkeley, CA 94720
Start Date: August 2017
End Date: May 2021
Degree: Bachelor of Science
Major: Global Management
Graduated: Yes
At UC Berkeley’s Haas School of Business, I completed a Bachelor’s degree in Global Management, where I focused on the intersection of global markets, finance, and strategic business management. My academic journey at Haas provided me with a strong foundation in international business, enabling me to understand diverse global markets and cultivate leadership skills that align with operational excellence.
Harvard University,
Division of Continuing Education
Program: Real Estate Investment
Term: Spring 2025
Currently enrolled in Harvard’s Division of Continuing Education, pursuing coursework in Real Estate Investment. This program offers advanced insights into global real estate markets, investment strategies, and financial analysis, further enhancing my expertise in property management and asset optimization.
Licenses & Certifications
Fitwel Three Stars Certification
Issued: September 2023
Achieved Fitwel Three Stars Certification, a global standard in building health, focused on promoting well-being in workspaces. This certification reflects my commitment to sustainability and enhancing tenant health and wellness within managed properties.
Honors & Awards
The Outstanding Building of the Year | TOBY Awards - International
Issued by BOMA · Aug 2024
Associated with Tishman Speyer
TOBY (The Outstanding Building of the Year) Awards, presented by BOMA (Building Owners and Managers Association), are prestigious honors recognizing excellence in commercial real estate management. These awards celebrate buildings that demonstrate exceptional quality in areas such as operations, environmental management, tenant relations, and community impact.
The Office Building of the Year | TOBY Award - GLA
Issued by BOMA · Aug 2023
Associated with Tishman Speyer
TOBY (The Outstanding Building of the Year) Awards, presented by BOMA (Building Owners and Managers Association), are prestigious honors recognizing excellence in commercial real estate management. These awards celebrate buildings that demonstrate exceptional quality in areas such as operations, environmental management, tenant relations, and community impact.
Forbes Five Star Award Winners
Issued by Forbes · Mar 2022
The Forbes Travel Guide's Five Star Award is a global benchmark for luxury travel. The organization's inspectors visit every property they rate, evaluating based on up to 900 objective criteria.The Forbes Travel Guide's Five Star Award is a global benchmark for luxury travel. The organization's inspectors visit every property they rate, evaluating based on up to 900 objective criteria.
Forbes Five Star Award Winners
Issued by Forbes · Mar 2021
Associated with Four Seasons Hotels and ResortsAssociated with Four Seasons Hotels and Resorts
The Forbes Travel Guide's Five Star Award is a global benchmark for luxury travel. The organization's inspectors visit every property they rate, evaluating based on up to 900 objective criteria.
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